We value our tenants and understand that a positive relationship is invaluable for everyone involved. You can expect us to treat you with respect and responsiveness, addressing your requests promptly and efficiently.

Our team is here to assist you with any concerns you may have. While most repairs aren’t urgent, we appreciate you notifying us as soon as possible so we can ensure the property is well-maintained.

When reporting a repair or maintenance issue, including photos can be very helpful. In case of an emergency where you cannot reach our office, please refer to the following key contacts:

Emergency Repairs and Contacts

Please note, that an emergency repair is defined in your residential Tenancy Agreement. Under the NSW residential tenancy laws, an ‘urgent repair’ means:

• a gas leak
• a dangerous electrical fault
• flooding or serious flood damage
• serious storm or fire damage
• a failure or breakdown of the gas, electricity or water supply to the property
• a failure or breakdown of any essential service for hot water, cooking, heating, cooling or laundering
• a fault or damage which makes the property unsafe or insecure
• a burst water service
• an appliance, fitting or fixture that uses water or is used to supply water that is broken or not functioning properly, so that a substantial amount of water is being wasted
• a blocked or broken toilet
• a serious roof leak.
  

If your emergency repair falls into this category, please ensure to make contact with an emergency tradesperson in addition to advising our office in writing.

NB: Please check your lease agreement for Emergency Repair contacts as the below are general and some properties have preferred/more suitable providers.

Plumbing:

Bellamy Plumbing  0400 772 474

Electrical:

Sawtell Electrical 02 66 58 9222

Locksmith:

Coffs City Lockmart02 66 52 6201

SES:

13 25 00

General Repairs:

For all general repairs, please ensure to contact the office in writing to report any required maintenance. It’s advisable to attach necessary photos relating to the repair to better understand and advise the owner accordingly. You can also report as below: